All sales are final. Please contact us at [email protected] if you have any questions/concerns prior to purchase.
Should there be any issue with the item received, contact us within 3 business days of receiving your order at [email protected] *This email is for existing orders and emails should include order number.
Shipping
Greeting Cards : Ship 3-5 business days from date of purchase.
Shipping
Dolls : As of January 1, 2021 our turnaround time has changed to up to 6-12 weeks from date of purchase.
Each handmade doll ships priority or UPS/USPS (tracking and insurance included) within the U.S. for an additional $15 at checkout.
*For further protection we highly recommend Signature confirmation! However, signature confirmation is optional and an additional $3.60. If you would like this option you may add Signature confirmation by using the dropdown in the listing and selecting the "with signature confirmation" option.
*Please confirm your address before you check out as you may incur reshipping costs if your package is returned to us.
RUSH SHIPPING
*Expedited shipping is available upon request for an additional $45 USD rush fee per doll. Order will be shipped in 5-7 business days from date of rush payment. Please contact [email protected] immediately (same day) after you place your order with order number and request. (Dolls are made to order and please note that there are limited slots available for rush shipping).
Business hours are Monday through Friday 9-5p PST. Closed on all holidays. For email inquiries, please kindly give our orders team 48hours to reply.