You can request customizations in notes at checkout. If you forget something or change your mind, we get it! You may also email us ([email protected]) with your custom requests/changes after you place your order HOWEVER change requests will be honored as long as we have not started making your doll yet. Make sure to include your order confirmation number in the subject line.
Customizations are an additional charge that will need to paid by invoice after you place your order.
*If you are only requesting a shade change, please use notes at checkout and write shade 1,2,3, or 4
Q: What payment methods do you accept?
A: We accept PayPal and credit card payments via Stripe
Q: Are you accepting custom orders?
A: Yes, custom orders are an additional fee. Custom requests are available for existing orders only. This means you must place your order first and then email your customization requests to [email protected]. Make sure to include your order number in the subject line. Only custom order emails with confirmation order numbers will be honored. Once we receive your requests you will receive an invoice which will need to be paid before we ship your order.
*You can also add your requests to notes at checkout.
Q: I want to place a custom order. Can I email you my custom requests after I place my order? I am worried I will not be fast enough to add to notes at checkout before you sell out.
A: Ahh! we understand your frustration. Yes :) We prefer that you put your shade change request in notes at checkout, but you may email [email protected]with your additional custom requests after you place your order. Make sure to include your confirmation order number in the subject line.
Q: If we are unsuccessful in getting a doll, will there be another release this year?
A: No, this release will keep us busy through the end of 2021. But, we have some BIG news to share with you soon!
Q: Can I pay a rush fee?
A: Yes, Rushed order slots are limited. If you would like to add the rush fee ($45 USD) to your order, please email [email protected] to request the rush fee and make sure to include your confirmation order number in the subject line.
Q:Do you ship internationally?
A: We currently ship USPS Priority($15 USD) within the US and Canada via UPS ($50 USD).
We have received USPS priority mail express shipping estimates for UK ($77 USD), Belgium ($72 USD), and Australia ($82 USD). PLEASE NOTE: orders being delivered to these destinations may incur and additional charge after order is placed depending on the actual shipping costs. You may receive an invoice for the price difference prior to shipping your order.
Q: Are glasses available to be added as an accessory?
A: Yes, via custom order. You may request glasses in the notes section at checkout, black or red. We will send an invoice prior to shipping for $7 USD
Q: Can I request a different shade later if I forget at checkout?
A: Yes, however- requesting shade change during checkout is a guarantee. Requesting changes after your order has already been placed is NOT guaranteed.
Q: Can we change the color of the hair?
A: This is a custom request and is not guaranteed. You may request in notes, however this depends on material availability. Color of hair should be requested by using the name of an existing doll on our website. [For example, Aiko doll, Tomiko hair(color), Chloe hairstyle.]
*please refer to the order a custom doll tab on our website for more info.
Q: Will doll accessories be available?
A: Yes, accessories will be available for purchase the week following the release date.
Q: I forgot to add a gift box to my order, can I still add one?
A: Yes, as long as your order has not shipped yet, you may add a gift box to your order by using the gift box add-on listing to make your purchase. At checkout, add your order confirmation number to the notes section.
Q: I already received my doll. Can I just purchase a gift box?
A: Yes, however gift boxes purchased separately will have a shipping fee. $15 for the gift box + $12 for shipping. You may purchase here by selecting "gift box only".